Terms Conditions

Internet shop provider:
www.vdnshop.cz
is a company

VDN Promo, s.r.o.
Na Folimance 2155/15
120 00 Praha
IČO: 04619731
DIČ: CZ04619731

All prices are current and final! VAT registered company

GENERAL PROVISIONS
By placing a binding order, the buyer confirms that he accepts the Terms and Conditions for the delivery of goods announced by the seller. The relations between the buyer and the seller are governed by these terms and conditions, which are also binding for both parties.
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in case of a technical failure, then within 48 hours at the latest.

ORDERING GOODS AND SERVICES
We offer you the option of shopping directly from your home, where you can shop non-stop. The subject of the contract is only the goods listed in the purchase contract – the order. The dimensions and other data listed on our website are non-binding and based on the manufacturer’s data provided. In case of irregularities, we will contact you immediately. We commit to deliver only goods in perfect condition to our customers. The condition for the fulfillment of the validity of our electronic order is the filling in of all the required data and details specified in the order form. The order is also a draft of the purchase order and the purchase contract itself is subsequently created by the actual delivery of the goods. A formal confirmation of the order by the seller is required to conclude the purchase contract. In individual cases, especially more expensive cases, the seller reserves the right to create a contract by confirming the order and the payment of a financial deposit by the buyer.

ORDER CONFIRMATION
Your order will be confirmed within 3 business days of its placement. We will send you the order confirmation via email. You will also be notified by email about the shipment of your order and any other changes. In case of any uncertainties, we will contact you. Please monitor the order updates sent to your email.

METHODS OF PAYMENT AND SHIPPING
Payment in advance only – we ship by Zásilkovna and Czech post to the Czech and Slovak Republics.

Shipping price including packaging:
Czech Republic: Zásilkovna – 109 CZK, Czech Post (Česká pošta) – 159 CZK;
Slovak Republic: Zásilkovna – 6 EUR, Czech Post (Česká pošta) – 10 EUR.

280271189/0300, for Slovakia IBAN, CZ5503000000000280271189, SWIFT CEKOCZPP
b) Personal pick-up is not possible
f) The prices of goods are listed including VAT.

DELIVERY CONDITIONS
The delivery period is 7-10 days, unless stated otherwise. In case of problems with the production of goods, we will contact you immediately.

EXCHANGE OF GOODS
If necessary, we will exchange unused and undamaged goods for another type. Just inform us by email and then send the goods by registered package (not cash on delivery) to the delivery point of Bylinky, čaje, koření Dobříš Zásilkovna. The costs associated with exchanging the goods are paid in full by the buyer.

RETURN OF GOODS
In accordance with Act No. 367/2000, the customer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. If customer decides to withdraw within this period and complies with the conditions listed below, he will be refunded the purchase price of the goods. – contact us and agree on the method of returning the goods – the goods that you will return must be in the original packaging (including labels and tags), must not show signs of use, must be undamaged, complete and with the original proof of purchase! – the cost of shipping the goods to the supplier is paid in full by the customer – the money for the goods will be returned to you by money order or by transfer to your account, no later than 30 days after you physically received the goods – in case of non-fulfillment of any of the above conditions, we will unfortunately not be able to accept withdrawal from contract and the goods will be returned at the expense of the sender.

COMPLAINTS AND WARRANTY
We will settle any complaints to your satisfaction by an individual agreement with you and in accordance with the applicable law. The buyer is obliged to inspect the goods after receiving them in order to detect any defects and damage. The buyer is obliged to report any defects to our company immediately. We are not responsible for defects caused by the carrier. All goods are subject to a statutory period of 24 months unless otherwise stated. The warranty only applies to manufacturing defects! The customer is obliged to use the goods only for the purpose for which they are intended. The seller is not responsible for damages caused by incorrect processing or unprofessional handling. Insufficient care for the product may cause the complaint to be evaluated as unjustified. In the notification of the defect of the goods, the buyer states the order number, describes the defect of the goods, attaches the invoice and possibly a relevant photo.
The warranty does not cover:
a) defects caused by normal use
b) improper use of the product
c) improper storage
Complaint procedure:
1) inform us about the complaint (e.g. by e-mail or post)
2) send the goods as a registered package (not cash on delivery) to our address Polní 211, Obořiště, 262 12,
3) state the reason for the complaint and your address in the shipment
4) proof of purchase of the claimed goods in our store
We will handle your complaint as quickly as possible, no later than within 30 days of its occurence, i.e. from the receipt of the goods by our company. Complaints and their processing are governed by Act No. 40/1964 Coll., the Civil Code as amended and Act on Consumer Protection No. 634/1992 Coll. as amended.

CONTRACTUAL RIGHTS AND OBLIGATIONS
In the case of distance contracts, the buyer may withdraw from the contract within 14 days after receiving the goods or the last part of the delivery, regardless of the method of receiving the goods or making the payment. The specified period is intended for the buyer to become familiar with the nature, properties and functionality of the goods to a reasonable extent.
The buyer is entitled to withdraw from the contract at any time before the delivery of the goods.
The buyer shall send or hand over the withdrawal from the contract to the seller within 14 days at the latest. The buyer does not have to state the reason for withdrawing from the contract. To facilitate communication, it is advisable to state the order number and the number of items. The buyer, who withdraws from the purchase contract within 14 days of receiving the goods, is obliged to return the received goods back to the seller in its original condition, i.e.: originally packaged, unused and undamaged, together with the invoice within 14 days of receiving the goods.
The seller will return the price of the goods specified in the purchase contract to the buyer. This price may be reduced by the seller’s costs associated with repeated delivery of the goods to the buyer. If the returned goods are damaged due to the breach of the buyer’s obligations, the seller is entitled to make a claim against the buyer for compensation for the decrease in the value of the goods and deduct it from the returned amount.

PERSONAL DATA PROTECTION POLICY
The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the protection of personal data, as amended. By concluding the purchase contract, the buyer agrees to the processing of personal data by the seller. The seller uses this data for the purpose of implementing the rights and obligations arising from the purchase contract and does not provide it to third parties.
The buyer is obliged to provide his personal data correctly and truthfully in the purchase contract and, in case of any change to the personal data in the purchase contract, inform the seller immediately. The buyer has the right to be informed about what data the seller collects about them, and he is entitled to change this data, or to express his disagreement with their processing in writing. Personal data protection is supervised by the Office for Personal Data Protection.

FINAL PROVISIONS
Disputes between the seller and the buyer shall be settled by the ordinary courts.
Disputes between the seller and the buyer shall be settled by the ordinary courts.
According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer, who is a consumer, has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract. The Czech Trade Inspection Authority is the entity authorized to carry out out-of-court dispute resolution. An out-of-court settlement of a consumer dispute is initiated exclusively at the consumer’s suggestion, and only if the dispute could not be resolved directly with the seller. The proposal can be submitted no later than 1 year from the day the consumer exercised his right, which is the subject of the dispute, with the seller for the first time.
These general terms and conditions do not affect consumer rights arising from generally binding legal regulations.
The seller reserves the right to change these general terms and conditions.